Avenryx SystemsSolution
A dealer portal your network will actually log into
Dealers are customers with obligations. A portal that only takes orders misses the rest of the relationship: claims, targets, training and the assets they need to sell.
Outcomes
- Channel orders without manual handling
- Warranty claims processed to a clock
- Consistent pricing across the network
- Visibility of dealer performance
Solution
Where it is used
Ordering
Dealer-specific pricing, allocations and lead times.
Warranty and claims
Structured submission, evidence upload and settlement tracking.
Enablement
Price lists, marketing assets and product training.
What we deliver
- Dealer hierarchy and permissions
- Allocation and quota rules
- Claims workflow
- Target and performance dashboards
- Asset library
Who this is for
- Manufacturers supporting a dealer network with ordering, warranty and marketing needs
When this is the wrong choice
- Direct-to-consumer brands with no intermediary network
Problems this solves
Dealer orders arrive by email
A portal with contract pricing and live availability turns order entry into self-service with fewer errors.
Price lists out of date
Dealer-specific pricing and discount tiers published from one source with effective dates.
No visibility for the dealer
Order status, shipment tracking, invoices and claims visible without contacting your team.
Architecture and integration
- Dealer hierarchy with territory, tier and credit rules.
- Warranty and claim workflow with evidence capture and status visibility.
- Asset and price list distribution with versioning and read receipts.
How delivery runs
- 01
Dealer segmentation
Map tiers, agreements and territories before designing pricing logic.
- 02
Catalogue and pricing
Availability, lead times and dealer-specific pricing exposed with the rules the sales team already applies.
- 03
Ordering and claims
Order entry, repeat ordering and warranty or claim submission with document upload.
- 04
Onboarding
Pilot with a small dealer group, then staged rollout by territory.
Realistic timeline
Weeks 1–3
Segmentation, pricing rules and access model.
Weeks 4–10
Catalogue, ordering and status for the pilot group.
Weeks 11–16
Claims, reporting and network-wide rollout.
What moves the price
Pricing rule complexity
Tiered, volume and contract pricing with exceptions is the most expensive area of a dealer portal.
Language and currency scope
Multi-market dealer networks need translations, tax rules and currency handling.
Claims workflow
Warranty and returns processing adds a full approval workflow with documents.
Where projects go wrong
Dealers keep emailing
Rollout includes switching the channel off by segment with a date, otherwise both channels run forever.
Incorrect pricing shown
Pricing is calculated by the owning system, never re-implemented in the portal, and verified against historic orders before launch.
FAQ
Questions buyers ask
Can dealers have multiple users?+
Yes, with role-based permissions and approval chains inside each dealer.
Can we run different terms per region?+
Yes — pricing, allocation and claim rules are configurable per market.
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