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Solution

Orders in by email, PDF or EDI — into your ERP without re-typing

A person reading an emailed order and typing it into an ERP is the most expensive keyboard work in most distributors. It is also the most automatable.

Outcomes

  • Order handling time cut dramatically
  • Fewer entry errors and credit notes
  • Orders processed outside office hours
  • Staff moved to exceptions and service

Solution

Where it is used

Email and PDF orders

Extracted, matched to products and validated against price.

EDI onboarding

Trading partner formats mapped into your model.

Exception workflow

Only the unclear lines reach a human.

What we deliver

  • Document extraction and product matching
  • Price and stock validation
  • Customer-specific rules
  • Exception queue with one-click correction
  • ERP posting with full audit

Problems this solves

Orders arrive in five formats

Email, PDF, EDI, portal and phone. A single intake pipeline normalises them into one order record with the source retained for audit.

Re-keying causes the errors

Manual entry into the ERP is where wrong quantities and wrong prices enter. Automated intake with exception review removes the routine typing.

No visibility on stuck orders

A queue with ageing and owner makes exceptions visible instead of them living in someone's inbox.

How delivery runs

  1. 01

    Order taxonomy

    Classify real historic orders to see which formats and exceptions actually occur and in what volume.

  2. 02

    Intake and parsing

    Build intake for the highest-volume formats first; low-volume exotic cases stay manual on purpose.

  3. 03

    Validation rules

    Price, credit limit, stock, delivery window and customer-specific conditions checked before the order is created.

  4. 04

    Exception workbench

    Anything that fails validation lands in a review screen with the original document alongside.

Realistic timeline

Weeks 1–2

Order analysis and rules.

Weeks 3–7

Intake, validation and exception workbench for the main formats.

Weeks 8–12

ERP write-back, monitoring and gradual volume ramp.

What moves the price

Document variability

Ten customers with ten PDF layouts is mostly parsing work; a stable EDI flow is far cheaper.

Validation depth

Simple field checks are quick; pricing agreements and credit rules touch the ERP and take longer.

Volume and SLA

Near-real-time processing with retries and monitoring costs more than an hourly batch.

Where projects go wrong

Automating a broken process

Rules are agreed with the people who currently handle exceptions, so the automation encodes the correct process rather than the current workaround.

Silent failures

Every automated order is reconciled against the ERP daily, with alerting on gaps.

FAQ

Questions buyers ask

What accuracy is realistic?+

For recurring customers with stable formats, very high — and everything below the confidence threshold goes to a human, so errors do not reach the ERP.

Do our customers need to change anything?+

No. That is the point — they keep sending orders the way they always have.

You already have the idea. Let's define what comes next.

Available in 12 languages

order processing automation