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Service

Custom software development services for US operators

Most operational problems are not technology problems. They are the gap between how a business actually runs and what its software was designed to do. We close that gap with systems built for your process, your data and your people — and we tell you plainly when a standard product would serve you better.

Outcomes

  • One source of truth instead of parallel spreadsheets
  • Hours of manual re-entry removed every week
  • Reporting leadership can act on the same day
  • A system your team adopts because it matches how they work

Service

Where it is used

Operations platform

Quotes, jobs, stock and invoicing in one flow instead of four disconnected tools.

Internal business application

The spreadsheet that runs a department, rebuilt with permissions, history and audit.

Customer-facing system

Ordering, status and documents your customers serve themselves, 24 hours a day.

What we deliver

  • Process discovery and requirements documentation
  • Solution architecture and data modelling
  • Web and mobile engineering
  • Integration with ERP, finance and logistics systems
  • Data migration from legacy platforms
  • QA, security testing and performance work
  • Rollout, training and named-engineer support

Integrations

SAPMicrosoft DynamicsExactSageXeroSalesforceHubSpotShopifyStripecustom REST and EDI

Who this is for

  • Operators whose process is the competitive advantage and does not survive contact with a packaged product
  • Companies running the core of the business in spreadsheets, shared inboxes and a decade of manual workarounds
  • Teams that already bought software, configured it hard, and still export to Excel to get the real work done

When this is the wrong choice

  • Standard accounting, payroll or helpdesk work — buy an established product and spend the budget elsewhere
  • Organisations that cannot name a process owner able to make decisions during the build
  • Anyone who needs a fixed, unchanging price before the process has been mapped

Problems this solves

Work lives in people's heads

The process only runs correctly when a specific person is available. Custom software encodes the rules, so quality stops depending on who is on shift.

Systems do not talk

Order data is rekeyed into the ERP, the ERP is rekeyed into the warehouse sheet. Every hop adds delay and errors nobody sees until a customer complains.

The package fights the business

Configuration has reached its limit and each new requirement needs another plugin, another consultant, another workaround around the workaround.

Architecture and integration

  • A single source of truth for each entity — customer, order, stock item — with every other system reading from it rather than keeping a private copy.
  • Integration by API where the upstream system offers one; scheduled reconciliation jobs where it does not, with a visible failure queue instead of silent drops.
  • Role and permission model designed before the first screen, because retrofitting access rules to a live system is the most expensive change there is.
  • Audit trail on every state change, so disputes are settled from the record rather than from memory.

How delivery runs

  1. 01

    Process mapping

    We sit with the people who do the work, record the real path — including the exceptions — and mark where time and errors actually accumulate.

  2. 02

    Scope and fixed price

    You get a written scope, an architecture outline and a price before engineering starts. If discovery shows a cheaper route, we say so in writing.

  3. 03

    Build in two-week slices

    Working software every two weeks against your own data, not a demo dataset. You approve or redirect at each slice.

  4. 04

    Migration and parallel run

    Historic data is migrated, checked against source totals, and the old and new systems run side by side until the numbers agree.

  5. 05

    Handover

    Repositories, infrastructure, documentation and a recorded walkthrough transfer to you. You can change vendor without changing software.

Realistic timeline

Weeks 1–3

Discovery, process mapping, scope and architecture. Ends with a priced plan.

Weeks 4–12

Core build. First usable slice in your hands by week six.

Weeks 12–18

Integrations, migration, parallel run and training.

After launch

Support window, then an optional retained capacity arrangement.

Build or buy

Buy something existing when

  • The process is an industry standard and you have no wish to change it
  • A mature product covers 85% or more without custom modules
  • Speed matters far more than fit and you can adapt the business to the tool

Build custom when

  • Your way of working is what customers pay you for
  • You are paying licence fees for a product you use 20% of
  • Integration and reporting workarounds cost more each year than the licence

We have told prospective clients to configure an existing product instead of building. It costs us the project and saves them a year.

What moves the price

Number of distinct roles

Every role adds screens, permissions and test paths. Four roles is roughly twice the work of two, not a quarter more.

Integrations

A documented REST API is a week. A legacy system with a nightly file drop and no test environment is a month, and needs contingency.

Data migration

Clean data migrates in days. Twelve years of inconsistent records need mapping rules, dedupe and a reconciliation pass.

Where projects go wrong

Scope written by people who do not do the work

Requirements gathered only from management miss the exceptions that make up a third of real volume. We interview the operators too.

Big-bang launch

Switching everything on a Monday with no fallback is how companies lose a week of trading. Parallel running removes the drama.

No named owner

Projects stall when every decision needs a committee. One empowered decision-maker is worth more than any methodology.

Indicative budget

from
€45,000
typical
€80,000 – €250,000

Indicative only. The estimator narrows this to your integrations, roles and compliance needs.

FAQ

Questions buyers ask

How do we know custom is the right answer?+

If a standard product covers 80% of your process, buy it. We build when the remaining 20% is the part that earns the money — and the discovery phase tells you which case you are in before you commit to a build.

How long does it take?+

A first useful release is typically 10 to 16 weeks. Larger operational cores are phased so each phase delivers value on its own.

Who owns the code?+

You do. Full IP transfer and repository access from the first commit.

You already have the idea. Let's define what comes next.

Available in 12 languages

custom software development