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Custom software vs off-the-shelf: where the line actually is

The honest rule: if a standard product covers about 80 percent of your process, buy it. Build only when the remaining 20 percent is the part that earns the money — and count the cost of workarounds on both sides before deciding.

Sonuçlar

  • Packaged software wins on speed to value and vendor-funded improvement
  • Custom wins when your process is the competitive advantage
  • Per-seat licences penalise growth; build cost does not
  • Workarounds are a real cost — measure them in hours per week
  • Hybrid is common: keep finance packaged, build the operational layer

FAQ

Sık sorulanlar

How do we measure workaround cost?+

Count the hours per week your team spends compensating for the tool, multiply by loaded cost, and compare over three years.

Is custom riskier?+

Only if scope is undefined. A documented specification and phased delivery remove most of the risk people associate with building.

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custom software vs off the shelf