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SaaS vs custom software: control, cost and margin
SaaS is excellent at commodity processes and poor at differentiating ones. The question is not which is better; it is which part of your operation is genuinely yours.
Resultaten
- Commodity processes belong in SaaS — payroll, accounting, email
- Differentiating processes are worth owning
- Subscription cost rises with success; build cost does not
- Data portability is the real lock-in question
- Integration quality often matters more than either choice
FAQ
Veelgestelde vragen
Is custom always more expensive up front?+
Yes, almost always. The comparison only becomes interesting over three to five years.
Can we do both?+
Most of our clients do — packaged finance and a custom operational core.
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