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Solution
Let business customers order and self-serve around the clock
Every order taken by phone is a person's time, a transcription risk and an office-hours limit on your revenue. A B2B portal moves that work to the customer, who usually prefers it.
Efekty
- Orders placed outside office hours
- Manual order entry reduced sharply
- Fewer status-chasing phone calls
- Higher repeat order value
Solution
Zastosowania
Repeat ordering
Order history, saved lists and rapid reordering.
Contract pricing
Customer-specific price lists and volume breaks.
Self-service
Invoices, delivery notes and order status without a call.
Co dostarczamy
- Customer-specific catalogues and pricing
- Credit limits and payment terms
- Approval hierarchies for buyer teams
- Stock and lead-time visibility
- Two-way ERP integration
Integracje
Who this is for
- Wholesalers and manufacturers taking orders by email, phone and PDF
- Companies with trade customers who need account-specific pricing and stock visibility
When this is the wrong choice
- Consumer retail — that is a storefront project
- Businesses with a handful of accounts and no repeat ordering
Problems this solves
Order entry is manual
Emailed orders are rekeyed, with the error rate and delay that implies. Self-service removes the rekeying entirely.
Price lists by spreadsheet
Account-specific pricing maintained in files gets out of date and disputed. The portal shows each customer their own contracted price.
Constant status calls
Where is my order, what is in stock, can I have a copy invoice — all answerable without a call.
Architecture and integration
- Customer-specific catalogue and price resolution computed server-side and never exposed across accounts.
- Real-time or near-real-time stock from the ERP with clear age indication where it is cached.
- Order submission into the ERP as the system of record, with a visible failure queue.
- Sub-accounts with buyer roles, approval limits and delivery address rules.
How delivery runs
- 01
Account and pricing model
Contract pricing, tiers, minimum quantities and credit rules defined before build.
- 02
ERP integration first
Stock, pricing and order creation wired to the ERP early, because that is where surprises live.
- 03
Pilot with real customers
A small set of accounts goes live first; their feedback shapes the rollout.
- 04
Migration of ordering habits
Reordering from history and uploaded order files make the switch easy for buyers.
What moves the price
Pricing complexity
Contract matrices, volume breaks and promotions drive the majority of the build effort.
Catalogue data quality
Missing images, descriptions and attributes need an enrichment phase.
ERP capability
A modern API is straightforward; an older ERP may need a staged integration layer.
Where projects go wrong
Launching with poor product data
Buyers judge the portal in ten seconds. Thin catalogue data kills adoption.
No incentive to switch
Reps must encourage it and buyers need something better than email, not merely equivalent.
FAQ
Częste pytania
How does pricing stay correct?+
Prices come from the ERP at request time, so the portal cannot drift from your contract terms.
Will customers actually use it?+
They do when reordering is faster than an email. The measure we design against is time to place a repeat order.
You already have the idea. Let's define what comes next.
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