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guides
What happens after software launch
Launch is the point at which real users find the things no test found. The first ninety days should be planned as carefully as the build.
Resultater
- Hypercare with fast response in the first weeks
- Adoption measured, not assumed
- A prioritised list from real user feedback
- Performance and error monitoring in place from day one
- A support agreement that starts before launch, not after
FAQ
Vanlige spørsmål
How long is hypercare?+
Typically two to four weeks of elevated response, then a normal support agreement.
Who fixes bugs found after launch?+
Defects against the agreed specification are ours, under warranty. New requests go through change control.
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