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Custom software vs off-the-shelf: where the line actually is
The honest rule: if a standard product covers about 80 percent of your process, buy it. Build only when the remaining 20 percent is the part that earns the money — and count the cost of workarounds on both sides before deciding.
Resultados
- Packaged software wins on speed to value and vendor-funded improvement
- Custom wins when your process is the competitive advantage
- Per-seat licences penalise growth; build cost does not
- Workarounds are a real cost — measure them in hours per week
- Hybrid is common: keep finance packaged, build the operational layer
FAQ
Preguntas frecuentes
How do we measure workaround cost?+
Count the hours per week your team spends compensating for the tool, multiply by loaded cost, and compare over three years.
Is custom riskier?+
Only if scope is undefined. A documented specification and phased delivery remove most of the risk people associate with building.
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